Frequently Asked
Questions.

For standard items, order before 1:00 PM for same-day delivery. For custom designs and special occasions (Valentine’s Day, Mother’s Day), we recommend ordering 48–72 hours in advance to guarantee availability.

We deliver within a 30-mile radius from Ellicott City, MD, covering Howard County, Baltimore County, Baltimore City, Anne Arundel County, Montgomery County, Prince George’s County, Washington DC, and select areas of Northern Virginia. See full coverage list.

Every chocolate-dipped strawberry is handcrafted the same day it’s delivered and arrives in elegant, temperature-controlled packaging. We recommend enjoying within 24 hours of delivery.

Absolutely. We craft custom designs for birthdays, anniversaries, weddings, corporate events, and surprises. Visit our Custom Orders page or message us on Phone.

Due to the perishable, handcrafted nature of our products, we don’t accept returns. However, we guarantee 100% satisfaction — if anything isn’t right with your order, reach out within 24 hours and we’ll make it right.

Yes. We work with companies across Maryland for client gifting, employee recognition, and corporate events. Learn more or email us at contact@soulprise.us.

No minimum order for delivery within our zone. Free delivery on orders over $150.

Once your order is on the way, we’ll text you a confirmation. For real-time updates, message us on Phone at +1 (240) 978-9041.

Currently we only deliver within our 30-mile radius from Ellicott City to ensure every gift arrives fresh and beautifully presented. Local delivery only.

Yes — every order includes a complimentary handwritten note. Just add your message at checkout or send it via Phone.