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Frequently Asked Questions
Find quick answers to the most common questions about our products and services.

Frequently Asked Questions

How do I place an order on Soulprise?

Placing an order is easy! Simply browse our collections (Chocolates, Lexus Collection, Soulprise Bouquets, Strawberry Boxes, Sweet Cups or Catering), add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

For information about delivery options, please contact us using the “NEED IT TODAY? CALL US” link at the top of our website. Delivery availability and times may vary depending on your location and order.

Absolutely! Many of our Soulprise Bouquets and Strawberry Boxes can be personalized. Reach out to our team via the Contact Support section below with your specific request and we’ll do our best to accommodate it.

Yes! We provide catering for special events, corporate gatherings, weddings, and celebrations. Visit our Catering page or contact us directly to receive a personalized quote based on your event needs.

We’re truly sorry if something isn’t right with your order. Please contact us immediately through the form below with your order number and a photo of the issue. We’ll resolve it as quickly as possible.

We ship to most locations across the United States. Shipping availability and rates may vary depending on the product (some fresh items have shipping restrictions). You’ll see the shipping options at checkout.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your Soulprise account to view your order status at any time.

Yes! Soulprise gift cards are the perfect way to share love when you can’t decide on the perfect gift. Contact us for more information on how to purchase one.

Due to the perishable nature of many of our products (chocolates, strawberries, bouquets), returns are handled on a case-by-case basis. Please contact our customer support team and we’ll work with you to find the best solution.

You can reach us through the Contact Support form below, by calling the number listed at the top of our site, or by writing to us through our social media channels (Facebook, Instagram, Twitter).

Contact Support
Didn’t find what you were looking for? Our team is here to help. Choose the option that works best for you.
Email Us

Send us a message anytime at Contact@soulprise.us and we’ll get back to you within 24 hours.

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Call Us

Need it today? Give us a call at +1 (240) 978-9041. We are available Mon — Sat, 7:30am — 5:30pm.

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Reach out to us on Facebook, Instagram or Twitter for quick answers and updates.

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Make a Suggestion
What would you like to suggest? We love new ideas from our customers — click any category below to send us your feedback.

Make a Suggestion

Have an idea for a new chocolate, flavor, or seasonal creation? We’d love to hear it! Tell us what you’d like to taste at Soulprise.

Send your idea

Share your ideas for new strawberry, chocolate, or fruit bouquet designs. Your creativity inspires our next collection.

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Tell us about events or catering services you’d like us to offer. We’re always expanding our menu of special experiences.

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Found something we could improve on our website or shopping experience? Let us know what would make it better for you.

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Any other feedback or ideas? We’re all ears! Share whatever is on your mind.

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Still have questions? Let’s talk.
Our team is just one message away from helping you create unforgettable moments.