Soulprise Policies

Cancellation & Refund Policy

At Soulprise, each dessert is handcrafted and made to order using fresh ingredients. Due to the perishable nature of our products, all sales are final.

Refunds

• We do not accept returns or offer refunds once an order has been prepared, picked up, or delivered.
• Refund requests, modifications, or cancellations are not accepted within 24 hours of the scheduled pickup or delivery date.

Cancellations

• Orders may be canceled up to 2 business days before the scheduled pickup or delivery date.
• Approved cancellations may be eligible for store credit or a partial refund depending on the order status.
• Custom orders and large events may require a non-refundable deposit.

Order Changes

Any changes to an order, including flavors, colors, designs, or pickup dates, must be requested at least 48 hours in advance. We will do our best to accommodate changes, but they are not guaranteed.

Pickup Policy

• Customers are responsible for picking up their orders at the agreed time.
• Soulprise is not responsible for any damage once the order has been picked up and accepted by the customer.
• Late pickups may affect the quality and presentation of desserts.

Delivery Policy

Please ensure that the delivery address and contact information are correct when placing your order. Soulprise is not responsible for delays caused by:

• Incorrect addresses
• Weather conditions
• Traffic or other unforeseen circumstances

Someone must be available to receive the order at the delivery location.

Custom Orders

Custom desserts are made specifically for each client. Colors, decorations, and final details may vary slightly due to the handmade nature of our products.

Weather Conditions

Some desserts are sensitive to heat and weather conditions. Soulprise is not responsible for any damage occurring after pickup or delivery due to improper storage or heat exposure. We recommend keeping desserts refrigerated when necessary.

Allergy & Product Information

At Soulprise, our mission is to create sweet and memorable experiences in every detail. Our desserts and products are handcrafted using fresh, high-quality ingredients.

We understand that some individuals may have food allergies or sensitivities. For this reason, we want to provide important information regarding ingredients and possible allergen exposure during the preparation of our products.

All of our products are made fresh to order. We recommend enjoying them the same day or keeping them refrigerated when necessary to preserve their quality and presentation.

Tree Nuts

Our kitchen uses ingredients that may contain almonds, pistachios, walnuts, coconut, hazelnuts, and peanuts. Some ingredients may also be processed in facilities that handle additional tree nuts and peanuts.

Dairy & Soy

Many of our products contain milk, butter, cream, cream cheese, chocolate, and other ingredients that may include dairy and soy. Our utensils and equipment may also come into contact with these ingredients during preparation.

Gluten

Some of our desserts, toppings, cookies, brownies, cakes, and decorations contain gluten (wheat). In addition, certain ingredients may be processed in facilities that also handle wheat or other grains. For this reason, our products are not certified gluten-free.

Eggs

Many of our desserts and baked goods contain eggs or may be prepared in areas where egg products are used.

Cross-Contamination Warning

Because all of our products are prepared in the same kitchen and using shared equipment, cross-contamination between ingredients and allergens may occur. Soulprise cannot guarantee that any product is completely free of allergens.

Storage Instructions

To ensure the best quality of our products:

• Keep desserts refrigerated when necessary
• Avoid direct sunlight or heat exposure
• Consume products as fresh as possible

Soulprise is not responsible for damages occurring after pickup or delivery due to improper handling, transportation, or storage.

Terms of Service

Overview

Soulprise operates this website and offers handcrafted dessert arrangements and made-to-order products, along with related services. By accessing our website or placing an order, you agree to be bound by these Terms of Service, including any additional policies referenced herein.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Orders & Products

All products are freshly made to order. Availability, designs, and details may vary due to the handmade nature of our desserts. We reserve the right to refuse or cancel any order at our discretion.

Pricing & Changes

Prices are subject to change without notice. We may modify or discontinue products or services at any time without liability.

Accuracy of Information

We make every effort to ensure that the information on our website is accurate and up to date; however, we do not guarantee that all content is free of errors.

Payments & Information

You agree to provide accurate, complete, and up-to-date information for each order. We reserve the right to cancel any order with incorrect or incomplete information.

Third-Party Services

We may use third-party tools or links. We are not responsible for their content, policies, or performance.

Prohibited Use

You may not use this site for any illegal, abusive, or unauthorized purposes, nor may you interfere with its operation or security.

Limitation of Liability

All products and services are provided “as is” and “as available.” Soulprise is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

Termination

We reserve the right to suspend or terminate access to our services if these Terms are violated.

Governing Law

These Terms are governed by the laws of the United States.

Care & Storage Instructions

To ensure your Soulprise order maintains its best quality, freshness, and presentation, please follow the care instructions below.

Floral Arrangements

• Keep in a cool environment, away from direct sunlight and heat.
• Avoid high temperatures and humid areas.
• Do not water or refrigerate unless specifically instructed.

Chocolate-Covered Strawberries

• Refrigerate immediately if not being consumed right away.
• Store in an airtight container to prevent moisture.
• Best enjoyed within 24 hours for optimal taste and texture.
• Do not leave at room temperature for more than 1 hour.

Desserts

• Keep refrigerated until ready to serve.
• Avoid direct sunlight or heat exposure.
• Serve as fresh as possible for the best experience.
• Handle with care to preserve decoration and presentation.